Why Your Business Needs a Dedicated Tech

Part time IT Support

Why Your Business Needs a Dedicated Tech

As a small business owner, you know how important it is to have reliable IT support. However, finding good technical staff can be a challenge, especially if you can’t afford a full-time employee. That’s where PinPoint Networks’ Dedicated Tech service comes in.

What is Dedicated Tech?

Dedicated Tech is a service offered by PinPoint Networks that allows small businesses to schedule one of our technical team members to work on their IT systems and support their staff. This service is designed for businesses that are too small for a full-time IT employee but want a close working relationship with an IT person.

With Dedicated Tech, you can schedule a PinPoint Networks technician to work a regular pattern on your IT systems. You can choose a full day or a half-day, and you can book the service for either a long or short term and can be booked in blocks of half-days as needed.

What are the benefits of Dedicated Tech?

  • Close working relationship: The technician assigned to your business will work closely with your staff, providing a personal touch that can be missing when working with larger IT companies.
  • Predictable schedule: With Dedicated Tech, you know when the technician will be working on your systems. This makes it easier to plan your business operations around their schedule.
  • Ready-made IT department: PinPoint Networks’ technicians bring their own tools, software, and hardware, as well as their processes, which means you have a ready-made IT department on a part-time basis.
  • No management responsibilities: With Dedicated Tech, you don’t have to manage the IT processes or other responsibilities of an IT department. PinPoint Networks takes care of everything.
  • Substitutes available: If your technician is on holiday or sick, PinPoint Networks can offer a substitute of equal or higher skill level. Alternatively, you can choose not to pay for that day.

How do clients use Dedicated Tech?

  • A small accountancy business has a technician deal with any technical support issues raised by their team every Tuesday. The technician is also available to offer advice on how to use their technology better.
  • A large construction company has one of PinPoint Networks’ technicians run maintenance tasks on their infrastructure and improve stability and performance. This frees up their internal team to concentrate on end-user support tasks.
  • A professional service company has a technician work every Friday developing automations in Power Automate so that the business can work more efficiently and get more done without hiring more people.

In conclusion, if you’re a small business looking for reliable IT support, PinPoint Networks’ Dedicated Tech service is the perfect solution. It provides a close working relationship with an IT person, a predictable schedule, a ready-made IT department, and no management responsibilities.

If you’re looking for a part time IT Support person on your team, then lets chat.

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